Module · Beginner · 1h 15m
Module 2: Support, reviews and retention
Resolving tickets within policy, turning reviews into product fixes, and measuring whether customers come back.
- ecommerce
- module
Inside this module
- Run support with policy snippets and macros
- Mine reviews for fixes
- Compute repeat rate and act on it
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Sign inLessons
- 01Support within policy
Lesson · 25 min · Policy snippets, macros with variables, and replies that state the next step and a date.
- 02Reviews as product feedback
Lesson · 25 min · Clustering reviews monthly into listing fixes, product fixes and delivery fixes, with counts.
- 03Retention you can measure
Lesson · 25 min · Repeat rate, time to second order, and the two or three actions that move them.
