Workflow · Beginner · 45 min
Triage, draft, approve workflow
Run support with an assistant sorting and drafting while a person approves every reply, so speed goes up and mistakes do not.
- ChatGPT
- Claude
- Any assistant
- support
- workflow
Inside this workflow
- When: Start of every support shift and whenever the queue exceeds twenty.
- 1. Sort the queue
- 2. Draft the answer-now set
- 3. Gather facts for the needs-facts set
- 4. Approve every reply
- 5. Escalate cleanly
- Steps
- 5
- Tools
- Any assistant, Help desk, Policies document
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