Workflow · Intermediate · 30 min
Quality review of assistant-drafted replies workflow
Sample and score assistant-drafted replies weekly so drift is caught before customers notice it.
- ChatGPT
- Claude
- Any assistant
- support
- workflow
Inside this workflow
- When: Every Friday.
- 1. Sample fairly
- 2. Score with reasons
- 3. Find the pattern
- 4. Fix one thing
- Steps
- 4
- Tools
- Any assistant, Sent replies
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