Playbook · Intermediate · 4h
Automate a support inbox with an assistant: playbook
Introduce an assistant into a support inbox in four weeks without a single unreviewed reply reaching a customer.
- Any assistant
- ai
- playbook
Inside this playbook
- Half of tickets drafted by an assistant and approved by an agent, with quality measured weekly.
- Step 1: Write the policy snippets
- Step 2: Add redaction
- Step 3: Pilot triage only
- Step 4: Add drafting for one category
- Step 5: Expand by category
- Step 6: Score weekly
- Steps
- 6
- Deliverables
- 3
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