Workflow · Intermediate · 45 min
Agent runbook for on-call workflow
Write the runbook an on-call person needs when an agent misbehaves at 2 a.m.
- Claude
- ChatGPT
- Any assistant
- agents
- workflow
Inside this workflow
- When: Before an agent goes to production.
- 1. State the symptoms
- 2. Write the stop procedure
- 3. Write the triage
- 4. Write the customer message
- 5. Define the escalation
- Steps
- 5
- Tools
- A document, Your monitoring
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