Prompt · Intermediate · 8 min
Support triage agent
Define a system prompt for an agent that classifies incoming support messages, drafts a reply for simple cases and escalates the rest.
- Claude
- ChatGPT
- Any assistant
- agents
- system-prompt
- drafting
Inside this prompt
- Define a system prompt for an agent that classifies incoming support messages, drafts a reply for simple cases and escalates the rest. Written for AI agents work: the context, steps and output format are fixed so results come back in the same shape every time.
- Fill in: {{product}}, {{categories}}, {{escalate}}, {{tone}}
- Variables
- 4
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